Role based email addresses

Traditionally, role-based email addresses have been addresses used by  companies that are defined by a position/job in the company rather than  an individual. Whilst the majority of role-based addresses can be imported to your  list, there are a few exceptions associated with high bounce rates and  spam complaints that we block from list imports. 

The following are the role-based prefixes that Total Send blocks from  bulk importing: [email protected]* [email protected]* [email protected]* [email protected]* [email protected]* [email protected]* [email protected]* [email protected]* [email protected]* [email protected]* [email protected]* [email protected]* [email protected]* [email protected]* [email protected]* 

An example of a role-based email address would be [email protected] If the list you are importing includes role-based addresses or there are  role-based subscribers already, you'll need to manually manage these  addresses. 

The following is our recommendation on how to import and  manage role-based addresses:

  1. First navigate to your lists on your Total Send account.
  2. Select the list you would like to add the role-based email addresses to.
  3. Click on the Add Subscribers button.
  4. Select the Subscriber Form option.
  5. From here, just enter the email address and any custom fields or settings.
  6. This is typically the only way to add a role-based email address to a list.